Operator Briefings
One focused hour on marketplace, grocery, fulfilment and last-mile operations. Useful when you are doing diligence, planning a launch, or trying to work out why the numbers do not add up.
You get an hour with an operator, so you hear how the operation really runs, not a research summary.
You are testing a thesis on online grocery, quick commerce, marketplaces or 3PLs. You want an operator's view on unit economics, scaling limits and execution risk, based on public information and general experience.
You are scaling a marketplace or grocery operation and want a second opinion on your fulfilment model, seller onboarding, operating cadence or the metrics you report every week.
You are entering a new country or category and want the launch playbook: sequencing, selection, supply, last mile, team structure and what tends to break first.
Bring one sharp question or a short list. You get a one-page follow-up note after the call.
Dark stores, micro-fulfilment, store-pick and third-party seller fulfilment. Where each one works, throughput, and how much perishables and waste change the maths.
Seller and supplier onboarding, selection building, catalogue quality, compliance, and how to balance supply and demand when a marketplace is still young.
Delivery windows, density, route economics, temperature control, and the failure modes that cost money in the first year.
Contribution per order, basket size, the cost levers that move it, and what to check when a target says it is "contribution positive".
Entering North America, the UK, the EU, Japan, Australia or Singapore: sequencing, local supply, regulation, hiring, and how long launches really take.
Weekly business reviews, input and output metrics, goal setting, and turning around programmes that have stalled across several countries.
Chris spent more than a decade as a senior operations and programme leader. He built and ran a global online grocery marketplace business across North America, the UK, the EU, Japan, Australia and Singapore, covering launches, seller and supplier operations, fulfilment, and the weekly operating rhythm that held it together.
Before that he served for eight years as a British Army logistics officer in the Royal Logistic Corps. That is where his habit of planning backwards from the point of failure comes from.
Briefings are delivered through GPT Shop Ltd, his UK limited company.
This is an illustrative example. Real notes are written for the client's own question.
Pay securely by card through Stripe. We email within one UK business day to agree a time. If we cannot schedule within 10 business days, you get a full refund.
Need an invoice, a purchase order, or an NDA first? Email [email protected].
Pay through Stripe and add a one-line topic. You get a receipt straight away.
We email within one UK business day with times. Send any questions or documents in advance.
We hold the call and send your one-page note within 24 hours.
Yes. Email [email protected] with your company details and we will send a GPT Shop Ltd invoice.
No. We will not discuss any company's confidential information. We talk about how these operations work in general, what good looks like, and which questions to ask.
Tell us within 48 hours of the call and we will refund you in full. We would rather lose the fee than keep an unhappy client.
Yes, for your internal notes, as long as you tell us at the start.
Sometimes. Start with a briefing or email us with the scope.
GPT Shop Ltd